How Mojo looks after you

If you're struggling, that comes first

If what you say sounds like you might be struggling, Mojo stops the careers conversation and points you to real people who can help. That part is the AI, and it's the half that can read what you actually mean rather than only the words you used.

A second check reads your message before the AI answers at all. It looks for a fixed list of phrases, so it can't catch every way of saying it — but what it does catch, it catches on its own: these numbers come up on screen whatever the AI does next.

And you never have to wait to be noticed. Need to talk to someone? sits at the bottom of every screen in Mojo and opens this same list. Mojo won't try to be your counsellor; it points you to people who are.

• Emergency: 999If you or someone else is in immediate danger, call 999.
• Samaritans: 116 123Free, 24/7, for anyone in distress. Call any time.
• Childline: 0800 1111Free, confidential support for under-19s. Call or chat online.
• Shout: Text SHOUT to 85258Free, 24/7 crisis support by text message.

Mojo stays in its lane

It's a careers guide — not a doctor, therapist, lawyer, or financial adviser. If you ask about those, it'll say so plainly and point you to the right kind of professional instead of guessing.

It suggests — you decide

Mojo can put directions and paths in front of you to react to, but it can never choose one for you, push you down one, or quietly drop one. Every real choice is a button you press. That matters most when you're young and it's easy to just go along with whatever a confident voice suggests — so Mojo is built not to be that voice.

What it tells you about jobs

When Mojo looks things up, it can only reach a fixed list of about a dozen sites — government careers and apprenticeship services, UCAS and other university and graduate sites, the Office for National Statistics, and a few job boards for pay and vacancies. It can't read anything else on the web, and it doesn't search at all while you're working out directions.

Some of what those sites carry — pay figures, reviews of employers — is written by the public rather than checked by anyone, so Mojo treats everything it reads as information to check, never as instructions to follow, and it should show you its source when it gives you a number. If it gives you one without a source, don't take it as fact.

When it talks about how AI might change a job, that's an honest guess, clearly flagged as a guess — not a prediction.

Your conversations are private

What you tell Mojo is tied to your account and no one else's — not other users, and not a parent. We keep as little as possible (your email and whether you're over or under 18 — no name, no date of birth), there are no third-party trackers, and everything travels over a secure connection. You can delete all of it, for good, whenever you want: open Your record, then Manage my data. The privacy page has the detail.

If a parent is ever kept in the loop

We're planning a way for a parent or carer to see that you're using Mojo — when you last used it, and how many directions and steps you have on the go. Numbers and dates, never what you wrote or what Mojo said back. If we build it, you'll see exactly what they see and you'll know it's switched on — no watching you without your knowing. It doesn't exist yet, and nothing is shared with anyone today.

It's an early prototype

Mojo is new, and still being built and tested. It's here to help you think — not to replace a careers adviser, a teacher, or someone you trust. If something it says feels off, trust that feeling.